CPD Module 4 – Handling Complaints

Regular price £50.40

This is a short course that covers your 5 hours CPD requirement for the GDC’s cycle.

The course is a recommended GDC subject and is within the GDC guidelines for verifiable CPD.

Course information & style

The course outlines the principles of effective complaint handling within the dental team. You will be looking at developing and introducing practice procedures that are in current GDC guidelines.

The CPD Module 4 – Handling Complaints short course is delivered by E-qual portfolio: an academic website platform. E-qual portfolio offers a virtual learning system offering continuous access to:

  • Course workbook
  • Comprehensive one-to-one tutor support
  • Submission of and feedback on course assignments
  • Excellent study planning 

Course structure

15 hours GLH (Guided Learning Hours).

This means we allow a student one month to complete the CPD Module 4 – Handling Complaints short course.

  • Details stages to complaint handling
  • Dental Complaints Service and GDC


The CPD Module 4 – Handling Complaints short course will require you to complete four small tasks and one multiple choice sheet. These will be marked by your tutor and they will provide you with excellent feedback.

There are no examinations. Your final result will be based on continuous assessment.

On successful completion you will also receive a 5 hours of verifiable CPD certificate by the Dental Business Academy.