At The Dental Business Academy we believe complaints should be dealt with to the satisfaction of the complainant as quickly and effectively as possible.
We aim to handle all complaints in a fair and transparent manner. Complaints will be acknowledged in writing within three working days of receipt and we aim to respond to them within fifteen working days. In cases where this is not possible we will contact the complainant regularly (at least every seven working days) to provide an update of the situation until the complaint is resolved.
The Dental Business Academy has implemented a standard procedure for dealing with complaints. All staff receive full training in this as part of their induction programme.
Complaints and their solutions will be monitored and reviewed. Any necessary action or changes required to prevent recurrence should be dealt with by means of the standard procedure for corrective action.
Complaints should be learned from and used as an opportunity to raise the quality of service of The Dental Business Academy.